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Important Information
Sunonastick and Snowonastick are websites operated by Voyager Systems (Travel Division) Limited (trading as Voyager Travel Direct) who operate as a Retail Travel Agent and are members of the Association of British Travel Agents (ABTA no. J4920). For all bookings made on this website, Voyager Travel Direct will act as the Agent for the Principal (ie Tour Operator, Airline, Accommodation Provider, Cruise Operator etc.) Where the Principal is a Tour Operator who holds an ATOL (Air Travel Operators Licence), the licence number is clearly shown on your ATOL receipt which will posted out to you within 7 working days. You are bound by the Terms and Conditions of the Principal, copies of which can be found in the relevant brochure or can be supplied upon request. As an Agent, Voyager Travel Direct will not accept responsibility for any acts, omissions or for the services provided by the Principal.
Terms of Use
By accessing this website, whether that be to browse or make a booking, you agree that you have read and understood these Terms of Use and agree to be bound by them and comply with all rules, regulations and applicable laws.
This web site is for your personal use. You are not authorised to copy, display, reproduce, publish or use any material on this web site for any commercial purpose.
Use of the site is entirely at your own risk. We do not accept responsibility for any problems encountered accessing or downloading from the site.
Members of the public can use this site to make direct bookings with the various Suppliers we use. Bookings made by Agents on behalf of members of the public will not be accepted.
Use of this website is restricted to adults 18 years and above. It is a condition that at least one adult aged 18 and above is travelling on any booking. When the lead passenger is 18 and the remaining passengers are younger than 18,certain Operators will require written consent from the parent or guardian of any passengers under the age of 18 before the date of travel.
The Terms and Conditions of this website are subject to change. By browsing this website, you are bound by the Terms and Conditions in force at the time you are browsing.
Governing Law
This web site has been designed for use within the United Kingdom and by accessing the web site, you are agreeing to the fact that any disputes which may arise, will be dealt with by the Courts of England and that English law will apply.
You can have access to any part of the web site and print any page for your personal use.
V & Voyager are registered trademarks under the Trademarks Act of Great Britain and Northern Ireland, Registered number 2057732.
Disclaimer
The information displayed on this website, is obtained from a number of sources, including brochures of Operators for whom we act as Agents. Facilities and services may be subject to change, therefore whilst making every endeavour to ensure the information is correct, Voyager Travel Direct cannot guarantee the accuracy of this information.
This web site contains links to other sites and Voyager Travel Direct is not responsible for the content of these linked web sites. PLEASE NOTE: ABTA protection does not apply to any external sites.
Acting as Agents for the Principal, your contract is with the Principal and we do not accept responsibility for any acts, errors, omissions or for the services provided by the Principal.
Price and Availability
All holidays advertised on this website and are subject to availability. Live availability will be checked prior to booking online and this website will only permit you to book holidays online that are still available. Where you are booking by telephone, you will be advised of any changes in availability and offered a suitable alternative where necessary.
All prices on this website are quoted in pounds sterling and are supplied directly by the Principal. They are valid at the time of input but may be subject to change. Additional charges may apply for items such as Fuel Surcharges, Flight Supplements, Ticket on Departure, Resort transfers and in-flight meals. These additional charges will be clearly displayed prior to the booking being confirmed.
Your holiday costing is not guaranteed until receipt of an official ATOL confirmation from the Tour Operator.
Accomodation and Resort Information
All brochure data is supplied by an Independent Company and is the Tour Operator’s brochure description. All information relating to properties and resorts is intended as a guide only and the facilities and amenities described, cannot be guaranteed by either the Agent or the Operator. Whilst every endeavour is made to ensure the accuracy of this information, we are not the authors, nor are we responsible, for the content displayed.
Accommodation “star” ratings are the Operator’s own ratings and are consistent within their own brochures. However, they may differ from the official rating of the country and should be taken as a guide only.
To assist, some commonly used abbreviations:-
'Late' Bookings - Important Information
If you book a ‘late’ holiday (which can be anything up to 17 weeks before departure) and your accommodation is ‘allocated on arrival’, you will not be able to specify any special requests. Therefore if any of your party have special needs, medical requests, disabilities etc., we recommend that you book named accommodation to ensure that the property is suitable for your requirements.
Some long haul ‘late’ deals only include one night’s accommodation. This is not necessarily the first night and can be for any night within the duration of the holiday. You are advised to treat these deals the same as a Flight only.
Many Operators reduce the luggage allowance on ‘late’ deals to a maximum of 15kg and excess baggage charges can be incurred if this weight is exceeded. Some Operators will increase this to 20kg if pre-paid before departure. It is your responsibility to check your luggage allowance. If you have any queries about this, please contact Customer Services on 0870 990 6005 or email csc@sunonastick.com
Transfers and/or Flight Meals can incur an extra charge.
Within 3 weeks of departure, Operators will apply a charge for collection of tickets at the airport.
Please note that the above charges vary from Operator to Operator.
Passports, Visas and Health Advice
All passengers must be in possession of valid passports and most destinations require passports to be valid for at least 6 months after your return date. Everyone over the age of 16 must have their own passport.
For further information, contact the Passport Advice Line on 0870 521 0410 or visit www.passport.gov.uk
It is your responsibility to ensure that all members of your party have valid passports and visas for your destination.
Neither Voyager Travel Direct nor the Principal, accept any responsibility if you are unable to travel or are refused entry, due to failure to comply with any passport, visa or immigration requirements of your destination. In cases of passengers being refused entry by any immigration or other authority, all repatriation costs are to be borne by the passenger.
Up to date travel advice can be obtained from the Foreign and Commonwealth Office on 0845 521 2829, Visa enquiries on 0845 010 555 or visit www.fco.gov.uk
Free booklets ‘Health Advice for Travellers’ (T6) are available by calling 0800 555 777.
For up to date information on safety issues World-wide, visit www.fco.gov.uk/knowbeforeyougo or phone the FCO Travel Advice Unit on 0845 850 2029.
Non British Citizens, including other EU nations, should contact the Embassy, High Commission or Consulate of your country, for up to date advice on passport and visa requirements before making a reservation.
Special conditions apply for travel to the USA, check www.usembassy.org.uk
Please note that for all air travel within the British Isles, airlines will require photographic identification. This is usually in the form of a passport or driving licence (photocard type) but please ensure that you check the specific requirements of the airline.
Booking Details
When making a booking, it is important that you check that all passenger names, dates and timings are correct before confirming. Please pay particular attention to the spelling of names, as it is essential that all names correspond exactly to the relevant passenger’s passport. Failure to comply with this could result in passengers being denied boarding at check-in.
Further, when booking online, you will receive a confirmation email. Please check all details as soon as possible and advise Customer Services on 0870 990 6005 (csc@sunonastick.com) immediately of any errors.
Any changes made after the booking is confirmed, will incur charges from the Principal. These will vary depending upon the Principal involved and in addition, Voyager Travel Direct will make an administration charge (up to a maximum of £30 per person).
It is the responsibility of the lead passenger to disclose facts about any passengers that may affect their ability to travel.
Particular regard should be paid to the following:-
a) Criminal offences (USA visitors – anyone travelling to the USA who has any criminal record, including driving offences, must declare them at the time of booking)
b) Anyone who have previously been deported from the country/countries you are intending to visit.
Special Needs/Requests
If you have special needs, medical requests or need assistance to travel, please contact us before confirming your reservation to ensure that these requirements can be met. We strongly advise against booking a ‘late’ deal where the accommodation is ‘allocated on arrival’ and in such cases it is not possible to make airline requests.
Should you require any special requests, eg low floor, high floor, double bed, adjoining rooms etc., we recommend that you book by telephone so that a suitable property can be found for you. However, we would stress that these are only requests and are not guaranteed.
Flight Times/Ticketing procedures
All flight times quoted are provisional and subject to change as per the Carrier’s Terms and Conditions. All times are based on the 24 hour clock (i.e. 00.01 to 12.00 is am (morning)and 12.01 to 24.00 is pm (afternoon/evening) and local times are quoted throughout. It is advisable to re-confirm travel arrangements, both outbound and inbound, 48 hours before departure.
Tickets are normally dispatched by post within fourteen days of travel with the exception of ‘late’ bookings, where tickets are collected at the airport. If travel documents are not received within seven days of departure, please contact our Customer Service Centre on 0870 990 6005.
PLEASE NOTE: All holidays and flights on this website depart from airports within the UK and Eire.
Insurance
When travelling abroad, you are advised to ensure that you have adequate Travel Insurance. It is a condition of booking with the majority of Operators and Airlines that you have Travel Insurance and it is possible that you can be denied travel, if proof of cover cannot be provided. When booking by telephone, travel Insurance can be purchased at the time of booking. When booking online, you can purchase travel insurance by clicking the relevant link on the booking confirmation page or visiting www.30720.journeysplaza.com. If you choose not to purchase Travel Insurance with us, we request that you supply us with details of your Insurer, to keep on file in the event of an emergency.
Payment
A deposit of £150 per person is required at the time of booking unless departure is within 14 weeks, whereupon full payment is required.
At the time of booking, where a deposit only is due, Voyager Travel Direct will arrange to debit the outstanding balance from the card used to pay the deposit, 14 weeks prior to departure, unless you advise us to the contrary. You must email, phone or fax our Customer Service Centre with any alternative payment instructions.
All credit card transactions are subject to a handling charge of 2%, with the exception of American Express where a handling charge of 3.5% is incurred. There is no charge for payment by debit cards.
Amendment to Bookings
Each Tour Operator, Airline, Accommodation Supplier reserve the right to change holiday details and/or flight details as per their booking terms and conditions. We undertake to advise you of any changes as soon as we are made aware of them.
If you need to make any changes to your reservation, you should contact our Customer Service Centre (0870 990 6005) who will endeavour to assist you. After confirmation of your original reservation, any changes will incur charges as per the Principal’s Terms and Conditions, in addition to which, Voyager Travel Direct will impose amendment fees up to a maximum of £30 per person.
Please note that flights with schedule, charter and low cost carriers have restrictions in place at the time of booking and we are governed by these rules and charges. Generally they do not allow any changes and therefore should you need to change any detail, this could result in full cancellation of the original reservation without refund and purchasing of a new ticket, possibly at a higher cost.
Likewise, should you misplace your tickets, new tickets would have to be purchased at the current price, with no refund of the original ticket price. Please see the individual Terms and Conditions of the Carrier.
Call Monitoring
Any telephone calls you make to Voyager Travel Direct may be subject to recording for training purposes and to monitor our standards of service.
DATA PROTECTION POLICY
In order to process your booking and ensure that your travel arrangements run smoothly and meet your requirements, we need to use the information you provide, such as name, address, any special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information to the relevant travel suppliers of your travel arrangements such as your Tour Operator, Airline, Hotel, Transport Company etc. The information may also be provided to Security or Credit Checking Companies, Public Authorities such as Customs and Immigration, if required by them or as required by law.
If you cancel you will be liable for cancellation charges in accordance with the Principal’s terms and booking conditions which govern the contract. These can range from loss of deposit to 100% dependent upon when cancellation takes place. In addition, Voyager Travel Direct will make an administration charge up to £35 per person.
Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not, however, pass any information onto any person who is not responsible for your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed onto the relevant persons).
Usually your Tour Operator or other Principal will pass this information onto their Suppliers once we have provided it to them. The Operator or other Principal’s use of your information is subject to their policy, both in respect of your booking and any future marketing and is their responsibility. Please ask for a copy of this if you would like to see it.
Your data controller is Voyager Systems (Travel Division) Limited trading as Voyager Travel Direct.
You are entitled to a copy of your information held by us. If you would like to see this, please ask (We will make a nominal charge for supplying this).
Please do not hesitate to contact our Customer Services Department on 0870 990 6005, if you have any queries or wish to add further travel arrangements.
Thank you for visiting our website and we wish you a pleasant holiday.
Voyager Travel Direct is a trading name of Voyager Systems (Travel Division) Limited, registered office 473 Manchester Road, Stocksbridge, Sheffield S36 1DH Company registration number 19950878. Customer Services: csc@sunonastick.com , tel 0870 990 6005.
This page was last updated 05 July 2006.
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